Bhargav Shukla is a Senior Premier Field Engineer – Unified Communications at Microsoft. As a PFE, Bhargav represents Microsoft and provides dedicated support to Enterprise Customers. Bhargav is responsible for providing proactive and reactive support to Enterprise Customers, promote health of customer’s IT environments via proactive engagements and supportability reviews, partner with cross functional groups including Escalation and Product Support Services group to diagnose issues and report bugs, and create Intellectual Property to help grow product knowledge and reach. In his 16 years of IT experience, Bhargav has managed to work on multitude of technologies including Unified Messaging, Directory Services, Information Security, Virtualization and others.