Chris has been a Microsoft Certified Trainer (MCT) for over 20 years. He is a founder of IT Masterclasses, a training company in the UK. In his spare time he manages the Windows User Group acting as organiser and speaker at events across the country. Chris's speaking engagements have seen him delivering exam cram sessions at TechEd, TechDays online and numerous community events. Microsoft have recognised Chris several times with the MVP award for his community contributions in Windows. Look out for his new Apress book 'Windows Installation and Updating Troubleshooting' out this fall.