Craig Brown (MCT, MCSE, MCSA, MCITP, MCDST) is the Chief Technical Architect for Global Knowledge North American operations. Craig has been a Principal Technical Writer on the Courseware development team at Global Knowledge where he has authored content on a variety of courseware topics related to Certification, AD DS, Group Policy, OCS, and Voice Ignite. For the past 4 years Craig has been the lead for several International Microsoft OCS Integration programs. The programs have provided training to cross train telephony professionals with the Microsoft telephony design. He is a frequent speaker at conferences, such as Microsoft Tech·Ed and GMIS.