Nasir is a Principal Escalation Engineer with the Applications and Services Group (ASG), supporting Exchange Server and O365. He worked at Microsoft since 1992 and supported version of Exchange from Exchange 5.0 to Exchange 2016/O365. Along with working on the some of the most complex customer issues, Nasir work with the Engineering team on improving the diagnostic experience for the customers and support. Nasir current projects Include LEAN workflow for Exchange Online/Exchange On-Premises Interim Update(IU) program, and Consistent Customer Experiences . Nasir has a Masters in Computer Engineering from University of Houston, is a Charter member of MCSE and is PMP certified.