Niels Nijweide started as a trainee at Microsoft in 2005, with a background of computer science and business management. From the beginning Niels became passionate about operations. Especially in the area of how to embed our technology within IT organizations of big enterprises. As a Consultant within MCS, he started to create practices and processes how to functionally use the capabilities of our system management tooling to fully leverage its potential within a heterogeneous landscape (especially for monitoring). In the last years Niels uses his experience to advice customers from a top-down perspective on how to setup their IT organization / units for supporting our (cloud) solutions.