Rick has been in the virtual desktop space for over 20 years, starting with Unix and X11, then Citrix products, Microsoft Terminal Services/Session Host and VDI. Prior to joining Quest Software in 2008 he was awarded a Citrix Technology Professional and has presented numerous talks on application debugging, application virtualization and printing issues for virtual desktops in the US and Europe as well as Australia. He is part of Quest Software's R&D group for Desktop Virtualization and is also involved competitive analysis and support escalation. Rick has had extensive experience in implementing and optimizing successful virtual desktop environments.