Ryan Andorfer is a Sr. IT Automation working for a fortune 500 company. His team is responsible for delivering IT services in a cloud (self service) model. They do this using a Microsoft stack including SharePoint, Service Management Automation and SQL. Ryan's team has a very broad automation portfolio including everything from end user initiated re-imaging of PCs to automated SCCM application packaging to exchange automation to AD user account provisioning and many things in between.