Sasa Juratovic is a Senior Program Manager working in Enterprise Customer Engineering Team, part of Microsoft Skype Division. Before joining Skype Division, Sasa was consultant with Microsoft Services Organization in UK where he worked with number of Microsoft Exchange and Live Communications Server customers, helping them with design, planning and deployment. Sasa is currently working with number of Lync Online customers, helping them to achieve great call quality and reliability experience. Sasa has graduated at University of Zagreb, Croatia. Previous to joining Microsoft in May 2001, Sasa has worked as a Microsoft and Cisco technical consultant/trainer for number of Microsoft/Cisco partner companies.