Steve Buchanan is a regional solution lead with Concurrency, a three-time Microsoft System Center MVP, and author of several technical books focused on the System Center platform. Steve has been an IT Professional for over 15 years with various positions ranging from infrastructure architect to IT Manager. Steve is focused on transforming IT departments through DevOps, service management, systems management, and cloud technologies. Steve has authored the following books: • System Center 2012 Service Manager Unleashed (Sams, 2014) • Microsoft System Center Data Protection Manager 2012 SP1 (Packt, 2013) • Microsoft Data Protection Manager 2010 (Packt, 2011) Steve holds certifications in A +, Linux +, MCSA, MCITP: Server Administrator, and MCSE: Private Cloud. Steve stays active in the System Center community and enjoys blogging about his adventures in the world of IT at www.buchatech.com.You can also follow him on twitter @buchatech for his latest blog posts.