Steven Bird joined Data#3 in July 2010 as a Senior Business Analyst with over 10 years of experience gained in the UK and Australia. Collaborating with a highly effective team, Steven is now the National Lead for Business Architecture within Data#3’s Strategic Consulting Practice. Steven is responsible for working with customers to evaluate, design and implement improved business processes, tools and systems delivering greater business maturity with a focus on IT Service Management using the ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and related Technology) best practice frameworks. Steven has extensive experience in business improvement, process mapping, policy and systems implementation. He is well versed in service management with practical experience gained through significant ITIL implementations in both the private and public sector. Steven has exceptional analytical and problem solving skills, is a strategic thinker and a strong communicator. His strengths lie in his ability to deliver outcomes that improve service delivery, provide quality solutions, and increase ICT business maturity.