Susan Hanley is an Office Servers and Services MVP specializing in the “people side” of SharePoint and collaboration solutions. She is the co-author of three popular SharePoint books - Essential SharePoint 2007, Essential SharePoint 2010, and Essential SharePoint 2013: Practical Guidance for Measurable Business Results and writes the Essential SharePoint blog for Network World. Sue’s areas of expertise include strategy, knowledge management, information architecture, user adoption, governance and business value metrics. Immediately prior to establishing her own consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services and was previously the Director of Knowledge Management for AMS. Sue lives in Bethesda, MD.