I have been with Microsoft for over 11 years in different roles and capacities from Data Center Operations supporting Microsoft Core infrastructure to Consumer Services and Support working with Microsoft Partners such as Qwest and Version. Last 5 years I have been working as a Program Manager on Client Service Management Team in User Experience IT leading number of projects from development of Self-Healing and Self-Help tools to Client Service Optimization. Over a last 2 ½ I’ve been working on Boot Performance Optimization (Power ON To Productivity Program) which is one of the key program for Client Service Management team in FY11, 12 and FY13.