Power in the Customer Experience: How King County used Dynamics 365 and Power BI to Build a CX Program

Oct 14, 2020 at 7:09PM

by Brittany Carter
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Description

Has your customer experience been impacted due to the COVID-19? This session will cover how a local government at the epicenter of the COVID-19 pandemic uses the Power Platform to monitor customer issues, request customer feedback, and illustrate powerful data visualizations to drive organizational business decisions.