Empowering Users Through Site Reliability Engineering
Users of our systems care about getting stuff done. They aren't all that interested in how the product or service itself works, nor the underlying technology we as engineers pour our efforts into. They simply care about results. Results that make their lives better.
In this talk we'll examine what users truly desire. We will discuss ways in which we can adjust our monitoring efforts to obtain that information. And last we will talk about how we can create a virtuous feedback loop to provide insight on how to fulfill those desires.