Service Manager : Cost Effective Incident, Change, and Problem Management with Microsoft System Center Service Manager

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Learn how Service Manager empowers IT teams by integrating incident, problem, change and configuration processes, reducing support costs, and increasing the quality and responsiveness of IT. A demo shows how Service Manager integrates disparate knowledge from Operations Manager, Configuration Manager, and Active Directory for quality service management processes and a cost-effective and simplified implementation.
For more information, check out this course on Microsoft Virtual Academy:

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Tech·Ed Australia 2009

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