Building and Integrating BI and Analytics into CRM

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Organizations today are investing a lot of time and resources in finding new customers and retaining existing customers, selling products or services, and delivering superior customer service. The measurement of performance and impact of these investments traditionally has been difficult. In this session, we discuss how to integrate Business Intelligence, Analytics and Data Mining technologies into Microsoft Dynamics CRM to gain better insight into your organization's performance. Learn how Microsoft Dynamics CRM together with Microsoft Office Excel, Microsoft Office Sharepoint, and Microsoft SQL Server can help you make better, more informed business decisions and drive greater efficiencies.

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