The Global Financial Crises put a hold on many programs and innovations. IT’s “new normal” is forcing the IT Decision Maker to focus inward, and a sound IT Service Management capability has never been so topical. The IT Decision Maker is using this time to “get fit, and stay healthy!” Building an IT Service Management capability using the Microsoft Operations Framework (MOF) need not be complex to navigate! This session aims to uncover the “prescription for health” in the new economy. Hear how others are implementing MOF and System Center Service Manager (SCSM) in building an IT Service Management capability. Learn from their successes – and, their failures!..