Driving Business Integration at HASSELL through adopting a Service Delivery Culture

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A joint presentation by HASSELL CIO Bill Rue and Microsoft Principal Operations Consultant Wally Eastland discussing how HASSELL improved Business Integration and Performance by adopting a Service Delivery Culture leveraging the Service Management Principles defined in the Microsoft Operations Framework (MOF) and the Information Technology Infrastructure Library (ITIL)...

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77

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VOC107

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