ITIL and the Private Cloud
Private Cloud is all about automation, self-service and empowering IT consumers so System Administrators are doing less manual tasks. That sounds great, but wait I hear you cry, that sounds like the Wild West. How do you even start to manage change in that kind of environment? Join an ITIL Certified Operations Consultant and Private Cloud SME from Microsoft Services as we explain that ITIL does not go out the window. In fact, Private Cloud does not work without process control. However, there is one part that might need to change in your organisation – the dreaded Change Control Board!