Work with clients and servers long enough and sooner or later one of them is going to start running slowly. Whether you work in a data centre which is the mission critical hub for an international organisation or you support a few people with laptops, performance problems can hit any of us. And when the help desk phone rings, it can be hard to know where to start. The biggest challenges are what data to collect, what thresholds to use, and how to develop an action plan from this information. This session will help you move from break to fix quickly. The processes covered in this session have been developed by Microsoft Engineers and have been used globally to help IT Professionals in small businesses to large corporations troubleshoot performance problems on any version of Windows, regardless of what applications they have installed. This session will show you how to find the “Make It Faster!” button, and hit it!