Part 2 of a series of 2 - Communications Enabled Business Processes reduce human latency by using Presence, IM and voice communications to communicate with human stakeholders at the right time in the right context. In this session you'll learn how the UC Managed API SDK provide you the tools you need to enable communications in your business processes. Learn how the Unified Communications Managed API 2.0 provides a powerful communications arsenal to build Presence, IM and voice enabled services that can be leveraged from any application. This session will focus on the advanced concepts of the UC Managed API 2.0 and will show how to use voice/telephony based communications.