Windows Workflows Activities that Talk and IM with OCS 2007 R2

Microsoft Office Communications Server 2007 R2 offers Windows Workflow activities built on the UC Managed API that allow you to build self-service agents (bots) that use either text based IM or automated speech recognition. This session will walk you through how to build simple self-service bots using the UC Managed API Workflow activities and how to make it understand requests using speech patterns. In addition, we will show how to build a more sophisticated interactive voice response application that routes people to the right contacts, based on their spoken commands.