The new Outlook Web App provides the most robust Web experience for accessing your Microsoft Exchange Server. With OWA 2010 users will get even more ways to communicate from the Web. From the new OWA IM and SMS Sync features to the incredible changes to the conversation view; new communications types and presentation methods abound to make users more productive. New features like MailTips, Side-by-side calendars, Delegate access, Delivery reports, and more are demonstrated. The new Exchange Control Panel (ECP) also makes end-user self-service features greatly enhanced meaning users can more easily manage their own issues. This session focuses on the new end-user functions available in OWA 2010 as well as walks through the configuration of IM with Microsoft Office Communications Server 2007 R2 and helping IT pros troubleshoot common configuration errors in setting up OWA IM.