Play Advanced SIP-Based Solutions Built on the Microsoft Unified Communications Managed API 3.0 and Microsoft Lync Server 2010
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Get an overview of the capabilities of the new UC Managed API 3.0 and its key target scenarios, including contact center and building a voice assistant for mobile users. We will walk through how to implement anonymous and authenticated web chat and presence aware skill-based routing, examine the concept of audio routes, and look at how to use UC Managed API to access resources via the telephone.
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Event HomepageTech·Ed Europe 2010
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