System Center 2012 R2 Lab 4: IT Service Management
System Center 2012 R2 has invested in IT service management (ITSM) to simplify datacenter and private cloud management and IT support. In this lab, learn how to perform common Service Manager ITSM tasks. This includes managing service levels, groups, queues, incidents, change requests, and workflows.
Click here to run this lab in a Virtual Machine.
Click here to view the lab manual