Service Manager – Lessons from the Field

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Description

Time and time again common questions are asks by customers who use Service Manager, how do I?, why is it like this?.  This session will focus on lessons from the field with respects to deployment, implementation and everyday use.

Key topic content:

- Common deployment issues and implementation pitfalls
- Understanding that the tool is as good as the process
- Three Service Manager features that will help your organisation

Day:

3

Level:

Level 200

Session Type:

Breakout

Code:

DCIM220

Room:

Elliott (Crowne Plaza)

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