World Class Customer Interaction

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Description

This session will demonstrate the possibilities of how a financial services organisation can innovate and improve the customer interaction and engagement across the channels and business lines. We will cover key learning from Asian, European and US FSI’s who are leading the way in driving greater customer outcomes. Through the use of real-world examples, we will also take a long term view on where this will lead and discuss how this could increase the competitive advantage of our customers.

Tag:

Innovation

Day:

3

Code:

INO102

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The Discussion

  • User profile image
    shp1

    This was a great session, would be great to see it again, will the video be uploaded?

  • User profile image
    Ryan

    as above this session was really valuable. when will it be pushed online?

  • User profile image
    Nichole

    I agree - none of Neal's sessions appear to be online.

    Would love to give this presentation to my fellow workmates who couldn't go see this session.  It's only fair giving us IT punters the heads up.

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