World Class Customer Interaction
Play World Class Customer Interaction
This session will demonstrate the possibilities of how a financial services organisation can innovate and improve the customer interaction and engagement across the channels and business lines. We will cover key learning from Asian, European and US FSI’s who are leading the way in driving greater customer outcomes. Through the use of real-world examples, we will also take a long term view on where this will lead and discuss how this could increase the competitive advantage of our customers.