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Office Communications Server 2007 R2 extends the power of software- and presence-driven communications to departmental call teams with the new Response Group Service. The Response Group Service enables cost effective deployment of call treatment, intelligent call queuing and presence-enabled routing in departments across an organization while simultaneously lowering the setup and support burden for administrators. This session covers the features, configuration, and management of Response Groups, including overall setup, workflow templates, built-in speech technology, and options for business owner management.
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