Play Management: Archiving, CDR, and QoE Monitoring in Microsoft Office Communications Server 2007 R2
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Learn about how CDR (Call Detail Records), QoE (Quality of Experience) Monitoring, and IM Archiving work in Office Communications Server 2007 R2, and how to leverage the data to optimize end-user experience and to generate custom usage reports to enable business processes and compliance (call activity details, Return of Investment analysis, etc.) This talk covers architecture, deployment considerations, database schema, SQL queries, and other tools you can use to query and filter archived and monitoring records.
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Event HomepageTech·Ed North America 2009
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