Windows Workflows Activities That Talk and IM with Microsoft Office Communications Server 2007 R2

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Microsoft Office Communications Server 2007 R2 offers Windows Workflow activities built on the UC Managed API that allow you to build self-service agents (bots) that use either text based IM or automated speech recognition. This session walks you through how to build simple self-service bots using the UC Managed API Workflow activities and how to make it understand requests using speech patterns. In addition, we show how to build a more sophisticated interactive voice response application that routes people to the right contacts, based on their spoken commands.
For more information, check out this course on Microsoft Virtual Academy:

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