The Case of the Unexplained, 2010: Troubleshooting with Mark Russinovich

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Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. With all new real case studies, Mark shows how to apply the Microsoft Debugging Tools and his own Sysinternals tools, including Process Explorer and Process Monitor, to solve system crashes, process hangs, security vulnerabilities, DLL conflicts, permissions problems, registry misconfiguration, network hangs, and file system issues. These tools are used on a daily basis by Microsoft Product Support and have been used effectively to solve a wide variety of desktop and server issues, so being familiar with their operation and application will assist you in dealing with different problems on Windows.
For more information, check out this course on Microsoft Virtual Academy:

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    The Discussion

    • User profile image
      john goodsell

      good show!

    • User profile image
      Kim Segmiller

      I'm having severe problems with windows 7 Dell Vostro 1520 I need help in a bad way. Thank you Kim Segmiller!!!

    • User profile image
      James Gibbons

      Excellent troubleshooting video, i wish he showed how to get my available physical memory back though

    • User profile image
      moonbeamrac​er

      A great educational experience! .

      .Better than attending a Microsoft tech event  ... Marks presentation make it enjoyable and interesting to delve into the normally boring & mundane  .. I will keep this as part of a library  to review repeatedly as I attack system problems ...

      I just discovered "Autoruns" and will use this as a bible ...  and begin using the other tools he explains so well ...  

    • User profile image
      TPTG

      I too have used this software to solve an issue with a weird CPU lockup by the "System" process after the computer woke from standby. Found a .sys file within it to be related to a capture card driver.

    • User profile image
      arthur

      I have a TOSHIBA LAPTOP and my problem is that as soon as I start my computer windows media centre, stops me doing anything at all, I cannot get on line also I cannot do anything, windows media pops up and that is as far as I can go, I have tried everything but no luck, I have asked a few people but they have no idea.
      I do hope you can help me, Monty.

    • User profile image
      Kenneth Wade Wilson

      This video has been hacked, obviously, producing numerous copies of the soundtrack superimposed on each other, as if there are a hundred of the guy all talking at once. I'm really disgusted.

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