Automated Service Requests with Microsoft System Center 2012 R2
Play Automated Service Requests with Microsoft System Center 2012 R2
In this session, see a real-world implementation of a fully automated IT service catalog developed by a Fortune 500 company for supporting self-service requests. This service catalog is based in Microsoft SharePoint and utilizes the newly released Service Management Automation (SMA) engine. During the session we look at how the solution is architected, cover integration between SMA and SharePoint, build a new service offering from the ground up, and share the best practices we have developed for doing work with SMA along the way. So what’s the best part? You get access to the solution we create, so you leave with access to a working solution to help get you started!