Microsoft System Center 2012 R2 Lab 4: IT Service Management

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System requirements and support options

This lab guides you through key IT Service Management tasks using System Center 2012 R2 Service Manager to manage and support the IT help desk, based on ITIL principals and best practices. In this lab Service Manager is used to navigate common IT service management activities such as release, incident, change and SLA management, along with chargeback and incident reporting.

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