Yes, that's the issue. CUSTOMERS. You can't be a T-Mobile customer unless you have a US presence. This is what you get back from T-Mobile
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to locate an account with the information provided. We are only able to provide unlock codes for T-Mobile Customers. If you are a T-Mobile Customer please contact T-Mobile at 1-800-937-8997 or 611 from your T-Mobile device to have new request submitted with your account information.
this is also what the store manager in San Fran got back from T-Mobile:
"I have called T-Mobile multiple times and seem to be unable to get a straight answer. The only one I seem to get is from a T-Mobile Supervisor who said since you do not have a T-Mobile number you must call Nokia. I understand this is a poor answer and will continue to follow up with my T-Mobile representative for our store and see if I can find another solution."
Nokia has a number, but customer service is unable to handle this type of request
Anyone from Microsoft or Nokia on this forum? Anyone?