..although isn't trying to make ArcGIS user-friendly a lost cause? Every person our GIS department shows ArcGIS or ArcIMS to gets the "glazed donut" look within 30 seconds.
We ended up having to write our own "easy-to-use" address finder/pathfinding/geolocation system. Took about two weeks to do...and to be honest, the time we spent was more than made up for with the annual savings on our ESRI licenses.
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