Hi folks - we'd like to try a little product feedback experiment.
Here's some of the problems we're seeing with Channel 9's current popularity:
We're still working on ways to scale the number of Microsoft employees answering questions to keep up with the demand.
We're already seeing repeated questions on the forums, and we'd like to avoid the old usenet chestnut of "do a search" (especially since there's no search engine just yet!)
We're seeing a lot of product suggestions, but all jumbled up with other stuff.
So in the shower yesterday I came up with the idea of using the Channel 9 wiki as a collective archive of knowledge and feedback from these forums. I've started a
page on the wiki, and three product-specific pages hanging off it:
DotNetFeedback. Yes, these pages are for YOU to add stuff to. I've already pre-populated them with snippets of posts from the forums. Here's what I'm hoping:
The wiki pages will serve as FOFs for the products - Frequently Offered Feedback
We harness you, the Channel9 users, to decide amongst yourselves how you want to rank the importance of your own feedback. Cast votes? Estimate percentage of users affected? Who knows - let's start discussing it here.
Anyone can respond to repeating forum threads with a simple pointer to the appropriate FOF. Imagine which reply a new Channel9 poster would rather read:
“Here’s what Channel9 has already put together about that:
InternetExplorerFeedback. If that covers your point, go ahead and add your vote to the page, otherwise let’s talk about how to expand the wiki entry.”
“That’s already come up before. Do a search.”
Our harried devs get ONE location to pay attention to (and maybe contribute reasons and explanations to?), instead of having to watching every forum thread. If the FOFs include back-pointers to the original forum threads and contributors
that started them, our devs will also know where to go to ask clarifying questions.
If you want to find out how wiki editing works, start on the
PlayPage before graduating to "real" pages.
Wikis depend on people mostly adding and refactoring information, not deleting it -
remember, no-one likes mean people.
It's nice to sign your own contributions.
Wow, that sounds like a really good use for a wiki. I'll start sending people this way to make suggestions. Everybody seems to have an opinion on how to make MS software better. Now maybe we can actually make an organized list.
Thanks, those are great!
There isn't any "Visual C++" product feedback page. If I create one myself would the project team look into it? Or maybe they could create a page themselves. I really find that C++ programmers are under represented here.
Yup, go ahead and create one. It's a wiki, knock yourself out
If FlexWiki won't let you create VisualC++Feedback, I'd suggest VisualCPlusPlusFeedback...
Ok, I've done a fair bit of refactoring in the wiki, mainly to organize the reams of
InternetExplorerFeedback into coherent pieces
So remember: once the community is done discussing feedback about a particular Microsoft product on the forums, please go add it to the
ProductFeedback wiki pages! That way you've got a
much better chance of some dev having time to read it.
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