I agree with you mate - this is true for the techie stuff too. I'm a developer and I find it difficult in finding my way across MSDN.
In fact, I always ask a friend or coworker about any problems that I have with code - it's easier than trying to find it out using MSDN. If that does not work out, I try Google.
MSDN is great - its just too organized for practical use. Its been built purely as reference - but that makes it impossible to search for specific problems. At the risk of losing my geekdom, I would say its even intimidating!
Here is a suggestion - maybe you can make MSDN into this big online KB and have a simple expert-system like front end to search for things.