Amazing build quality, but crippled with bundleware
1 year warranty, but you're out in the cold after that
Cheap support numbers, but a mandatory 3-levels of support until you get to people who know things (makes sense considering all the idiots who buy Sony)
Good brand name, made up for with the exorborant price tag
Good advertising, making up underpowered components
Total agreement with you!
Sony took the bad ideas wrong page out of the old IBM playbook(PCjr, MicroChannel Architecture, Token-Ring), and now uses it as a gospel: Memory Stick, Mini Disc, UMD are some jacked-up devices that come to mind.
While the devices/technologies may have some merit, licensing did not, hense their being stillborn.