This happened where I work as well. Our co paid for a Dell service contract and I spend a lot of time on the phone with the tech rep. I talked them into sending a field tech rep onsite the next business day with an imaged harddrive and motherboard with
cpu. They reused the ram chips. He was quick but was a sub to dell so he did his work and took off. The machine was basically reset to factory, and luckily worked well. Also this was during the week. This is beginning to be much more than a pain in the a$$
than it should be to have these computers, o/s, and applications working, unless you pay high prices for whatever varying level of tech support. This type of scenario is happening more an more often in satelite offices like where I work.