That's odd, because I thought that she summed up both companies pretty accurately.
The only thing that really separates them is the marketing and the reaction from religions against which the comments were made.
I admire the woman's courage for speaking out against the Jobsian era (I really think the sooner he goes the better) and can only imagine the kind of hate mail she must have gotten.
regarding Apple experience I have one (bad) with Ipod assistence , so I can not say.
As for Microsoft I have a long list of positive experiences, and it is for this reason that I disagree with that part of the thread