I think he has it backwards though. Its the techies who are complaining about Office 2007 not the non-techies. Or at least people who are intermediate techies, who aren't novice users but think they know enough about computers to talk about them... novice
users will prefer Office 2007 and Window 7.
Although not you Jamie, its usually the same people who complain about the lack of an up one folder button, most of these people just don't like changes.
If you look at the comment section there you'll see someone praise how there are very little changes in GNOME from release to release. Novice users wouldn't use GNOME---in fact they're more likely to take a jump where they have to do even more relearning--to
FYI: there is a "Up one folder" button in the Vista Explorer. It's the last button in the breadcrum path to the current folder...