Coffeehouse Thread

6 posts

Does Microsoft Outsource?

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  • Shining Arcanine

    Personally, I feel that Microsoft should hire people in the country that they will be working in/communciating (e.g. technical support, sales, customer service, etc) with consumers in. Anyway, does Microsoft outsource?

  • eagle

    Yes, they call them "venders".

  • Tejaaa

    I know few people that don't work on Microsoft pay role but they work on Microsoft projects.

  • FrankCarr

    Yes, they do and have for some time, particularly in the phone support area. Some of this outsourcing has been inside the US and some has been offshore. I'm not sure about the specifics though.

  • Maze_werks

    I am guessing you are concerned about jobs going oversees.

    We are a US ISV and MS has done some work for us. Microsoft both sends jobs offshore (it has development centers around the world, I dont know about other functions) and outsources work to companies in the US and other countries.

    Do you think it is fair for a company to sell software all around the world and not source some jobs in other countries? Microsoft is a global software company. If you were an Indian business owner is it fair to see all that money go to redmond and the only money spread locally is the cost of sales offices?

    You may not like it, but any effort to restrict companies' choice in where to put capital, jobs etc will cause short term market inequalities and ultimately cause more harm than good. No country has benefited more from this than the US has and does.

  • Shining Arcanine

    Maze_werks wrote:
    I am guessing you are concerned about jobs going oversees.


    Of course I am.

    Maze_werks wrote:
    Do you think it is fair for a company to sell software all around the world and not source some jobs in other countries? Microsoft is a global software company. If you were an Indian business owner is it fair to see all that money go to redmond and the only money spread locally is the cost of sales offices?


    Microsoft is an American company and its primary focus on employment should be in the United States of America.

    I say that the sales offices and support should be international but should handle sales and support in the countries that they are employed; while the majority of the developers should be in the United States and primarily developers hired overseas should be hired in order to improve Windows language capabilities and ease of use for people overseas.

    Maze_werks wrote:
    You may not like it, but any effort to restrict companies' choice in where to put capital, jobs etc will cause short term market inequalities and ultimately cause more harm than good. No country has benefited more from this than the US has and does


    Outsourcing leaves people poor, it only benefits those who are greedy.

    By the way, if I heard that Microsoft's sales/support in the US was from another country, I'd avoid upgrading Windows, Office and other Microsoft products that require a fee.

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