Coffeehouse Thread

21 posts

Anyone using XBox Music?

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  • User profile image
    Minh

    My subscribed music stopped working yesterday... which coincides with my subscription going from free to paid. I just paid $10 for all my music to stop working. I thought it'd clear up today, but no such luck.

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  • User profile image
    ZippyV

    What do the app settings -> Account say ?

  • User profile image
    Minh

    Oh, I didn't even realize that was there... but mine says:

    1 Month Music Pass

    Renews on 4/11/2013

    So, that shows that I'm current, right?

    BTW, I hard-reset it like some of the articles I read, and still not working

  • User profile image
    IRB

    Have you tried deleting an album and re-downloading one to see if that works? To test if the subscription is working.

  • User profile image
    Minh

    I tried downloading new music, yes... I can play them while in the store... but when I download the music, it won't play

  • User profile image
    Minh

    Welp! after an hr w/ support, trying everything, the last 2 options were: 1) Factory Reset and 2) Cancel subscription (w/ refund) and resubscribing...

    I opted for 2) cuz setting up the apps again is more work...

    Sometimes I forget Xbox Music is a 1.0 product on a 1.0 OS

  • User profile image
    spivonious

    You'd think they'd have worked out all of these bugs when it was known as the Zune Pass. Sometimes I wonder what goes on inside Microsoft.

  • User profile image
    Minh

    I wonder too. On the one hand, it is a 1.0 product. On the other hand, you'd think that MS would try harder having only 4% of the marketshare.

    It goes to further show that MS is NOT a consumer company.

  • User profile image
    Minh

    More update: Today, I tried to re-purchase the subscription, the credit card that is used for Xbox Live won't charge. Billing address is fine, a call to Discover said they don't see a problem, and asked me to call MS support. Sigh. 

  • User profile image
    Charles

    @Minh: Sorry to hear this, Minh! I've asked a few folks for contacts inside the Xbox Music squad to see if we can help figure this out. Did you call support again?
    C

  • User profile image
    ESgarbi

    I used to have an iPhone but I retired it as soon as i got my windows phone 7. I live in Australia and i was very happy using the Zune pass and paying $112 bucks a year for all the music i wanted but as soon as I replaced my Windows phone 7 with the Lumia Phone 8 I decided to completely cancel my subscription because the Zune pass was  no longer available and xbox music was pretty confusing. 

    To be honest, had to start using "Nokia Music" which is a lot more expensive... it was the first time that i contemplated in start using my iPhone again.

  • User profile image
    jamie

    i got joby and james an xbox last christmas - i am uncle hero!  Smiley

  • User profile image
    Minh

    I am now told that I must make my Xbox Live live email and my WP8 email the same if I want to use Xbox Music Pass on my phone... Maybe I was tired... but I didn't even bother to ask why that would prevent my credit card from being charged.

    So, even though MS lets me tie multiple live accounts together, I might not be able to use my Music Pass on my phone even if I was able to buy it?

    They gave me a way of changing my Xbox Live email account to the one used on my phone, but I haven't tried that yet. MS Support hasn't been very supportive.

  • User profile image
    Charles

    Message received.

    Keep on nining,

    C

    PS: I'm channeling Jamie?

  • User profile image
    Minh

    Thanks for trying, Charles. It's weird that I never thought much about subscription music, to loving the hell out of it, to have the shock of losing it, to now can't give people enough money to have it back.

  • User profile image
    jamie

    hi minh!

    Smiley

    wow the ideas Xbox Music brings (if it were a full fledged PC)

     

  • User profile image
    Minh

    Hi jamie

    you can play Xbox music on your pc... Only if its win8 Wink is that post-pc pc though?

  • User profile image
    Auxon0

    I use it regularly, and yes, you must link all the accounts to your Microsoft Account on your phone and Windows 8.  That's a bit of a pain - it doesn't make much sense to allow you to link multiple accounts of other people, but not your own - I mean, specifically, two or more Microsoft Accounts per user should be allowed and supported.

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