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App Sales on the Windows Platform

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  • User profile image
    Ian2

    Guys, am I being unreasonable in resorting to posting publicly about this? 

    I just feel I am constantly being fobbed off by the support teams on this and other issues ...

    http://websurfaces.co.uk/2013/06/19/app-sales-on-the-windows-platform/

    There is something wrong here right?

  • User profile image
    davewill

    @Ian2: The graphs certainly point to something changing suddenly in the middle of the 10 weeks it represents. Without knowing the volume of units involved though the graph can't be taken for more than that (there was some change). Maybe the change was a visibility issue in the store, a competitor product appearing in the store, or maybe the report engine has an issue but the underlying data the support folks are seeing doesn't.

  • User profile image
    Ian2

    Most of the sales represent 99c purchases so volumes are quite low but have been surprisingly consistent (other than during the period in question).  However I have a lot of apps in the store so changes cannot be attributed to a competitors' app appearing or a glitch with one particular app.

    I have no way of knowing if I am going to receive any income for that month yet, but without questioning things I suspect not?

     

     

  • User profile image
    spivonious

    @Ian2:It definitely looks like something is up. Either a reporting issue or your app has fallen out of the search results.

  • User profile image
    Ray7

    Can you get your wife, kids  or a mate to buy a few apps just to see if the sales show up?

  • User profile image
    Ian2

    Sales have now started showing up again but with a big gap of around a Month when no sales took place (only refunds).  It seems pretty obvious to me that something happened during that time but I am having a hard time getting Microsoft to see that that is the case.

    I will update the post to include the detail transactions as this makes the gap in sales appear as plain as day, and anything but normal.

  • User profile image
    DeathBy​VisualStudio

    @Ian2: What would help is if you could get some other devs to corroborate your experience with the same stats. In any case good luck to you.

    If we all believed in unicorns and fairies the world would be a better place.
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  • User profile image
    cbae

    @Ian2: I'll be sure to check out your apps and perhaps throw you a bone to make up for the lost revenue. Smiley

  • User profile image
    Ian2

    @cbae: Scared Big Smile Expressionless

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