I bet MS can't believe the furore they've created with the Xbox 1.
Take the used games restrictions for example. The Official PlayStation Used Game Instructional Video at https://www.youtube.com/watch?v=kWSIFh8ICaA
has had 10 million views and 80,000 comments, the Reddit community is up in arms, and Google searches for xbox news were overwhelmingly negative.
I think their line of reasoning with used games was that Steam on the PC was successful and didn't allow used games, so why not make more money by restricting this? With every disk sold hey make a profit. They are also in bed with EA who probably encouraged them. Also, if they allowed game disks to be fully installed to the console, and played without a disk in the caddy, this was a natural conclusion, as game disks merely became means of transferring data, not a symbol of ownership.
What they forgot about is:
(A) Console game disks have traditionally been transferable, breaking this tradition was dangerous for consumer opinion. Strangely, people do like to sell, borrow and lend games easily.
(B) Steam is very different, as it has traditionally not used install disks, although some PC game DVDs now require Steam. Also, the PC is an open platform, not curated by MS, so Steam is a choice rather than a necessity, although it may be required for some games. [there are also direct Steam-competitors on the platform: Origin, Gog etc.] There has been a slow transition to Steam-type DRM. There is a large tradition of discounting with Steam. There is a lot of trust with Steam. There are multiple vendors for downloads, even if Steam DRM is required. On the PC piracy is easier if you hate Steam DRM. People do not buy PCs mainly to play games. And other factors I've probably missed.
(C) Console games have traditionally been more expensive than the PC, but this factored in the possibility of resale. Would the cost of game disks of the xbox one be lowered? Doesn't seem likely in the short run.
And all this is merely about used games. They have made many other poor decisions, e.g. online required, kinect required, higher cost, regional restrictions, poor name, uninspiring design, poor conference presentation, disdain for backward compatibility, etc.. I still expect xbox one to be successful, but these type of decisions will cost them millions in sales.