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Greg Young: "Why I cancelled my teched talks"

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  • User profile image
    felix9

    Here it is, a complain from Greg Young, about organization of TechEd.

    http://goodenoughsoftware.net/2013/07/18/the-charlie-foxtrot-aka-teched/

  • User profile image
    giovanni

    Without judging the rudeness of how Greg Young was treated, is it customary to bring your spouse to this kind of events without planning in advance?

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    Jim Young

    IMHO he really should have asked about having his spouse be able to attend gratis in advance.

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    magicalclick

    This is so sad and a big mess. The level of MS customer service is very concerning these days. Recently Nokia also expressing frustrations over MS's slow pace on Windows Phone development, which I agree whole heartily. MS moves at such lagged speed, it becomes very hard to #dealwothit. And most customers don't need to #dealwothit and won't as well.

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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    figuerres

    , giovanni wrote

    Without judging the rudeness of how Greg Young was treated, is it customary to bring your spouse to this kind of events without planning in advance?

    that was not the point.

    the thing was that they could have and should have done a lot of things differently.

    for example the way they told him to take his wife to the other room and then security stopped her.

    why be so rude? what about a limited access pass that says she had to stay with her husband ?

    what would that cost them ? nothing.  in past events for different IT things I have seen all kinds of special passes used to cover things like this...  

  • User profile image
    giovanni

    @figuerres: I beg to differ on that one. Making last minute exceptions at large conferences is complicated and it is a never ending thing. Where do exceptions end? Who is entitled to what? Can I bring my son?

    Microsoft is not known for its flexibility, that is for sure, but I think this should have been planned in advance.

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    kettch

    He mentions a couple of times that he knew he was dealing with contractors. First the travel agency, then the event logistics staff. It's not as if they have any authority to go beyond the limits of their instructions. At some point, it seems like he could have made a call to his actual Microsoft contacts and gotten some traction.

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    spivonious

    @kettch: I disagree. Contractors or not, it is Microsoft's responsibility to make things right. He shouldn't have to track down the proper people. And it looks like they knew his wife was coming (travel arrangements obviously needed to be made).

    If the speakers are handled this poorly, what does that say about the attendees?

  • User profile image
    kettch

    @spivonious: It may be their responsibility, but there's nothing they can do if they don't know about it. Like I said, this looks like it never went beyond the contractors. Just because the travel agency knew about it, doesn't mean they shared that information with anybody else. Somebody, either Greg or the contractors, should have escalated the issue. If the person at the desk can't do anything then the magic words are "I'd like to speak to your supervisor".

  • User profile image
    magicalclick

    @kettch: insensitive much? Pray you don't get burned by MS, assume you are actually good enough to get invited as a speaker at MS event.

    Leaving WM on 5/2018 if no apps, no dedicated billboards where I drive, no Store name.
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    cheong

    In remotely related reference, I read yesterday that Bill Gates once worked late and went to hotel next door and asked for a room. He didn't bring his credit card so was blocked by hotel employees.

    He sent angry letter to the hotel next day and the hotel owner called emergency meeting to all his staff, said "This is a picture of Bill Gates, he works next door. If he comes in, asks for a room, he gets one. Any questions?"

    Recent Achievement unlocked: Code Avenger Tier 4/6: You see dead program. A lot!
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    GoddersUK

    I think cancelling your talk (that you're contractually obliged to give, and have already received travel, accommodation etc for) at short notice because you won't (not can't) give it would be considered "rude"/"insensitive"/spoilt douchebag behaviour by some. Maybe the contractors were rude, maybe they could have been better, but we've all been in situations like that and throwing a tantrum in the corner like a spoilt child is rarely the best solution. A bit of give and take on both sides is required here...

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