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View Thread: I've had major problems with my new Sony Vaio laptop
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    @Doctor Who: I would try the "Refresh your PC" option when you push-button reset.

    If that doesn't work, make sure that you can return it, and get all your money back. If you can, make sure you have all your files copied to some other computer, and pick the "Reset your PC" option, then return it.

    OEM documentation is truly awful.