Think about the support cost (manhours) added in switching to Win8 because of the UI change. Rolling it out to organizations with 200+ "average Joe" users is going to be a "support nightmare".
But you can say the same thing about a large Service Pack. Companies need to deal with things. If you have 200 people in your org, you don't have a systems team with 2 people in it. The team probably has 10 people. I don't subscribe to the point of view that "upgrades" means "nightmares"...
@Harlequin:Many subtle difference between Win8 and earlier version of Windows means more support calls. With Win8 boots directly into Metro, and they can't find the familiar little icon that kick starts little inhouse application, they'll surely dial the phone.
Service packs don't make users lose icons.
And I'm aware that the "pirate rate" of Win8 for home use is not as high as I had expected, plus lots of customers in computer centre want's sales to help them install Win7 instead of Win8, that means IT supports have to expect most users won't have hands-on experience with the new UI when they rolls out the system.
The support cost would be added is worrisome.
But we're also talking about the enterprise space. These are people who are more than likely on the computer all the time. When they got Office 2010, they complained about the new ribbon for 10 minutes until they started to get used to it. I think we're overestimating the "nightmare scenario". Now pushing 200 people from PC to Macs, or vice versa, that would be a nightmare" support analogy.
All I know is my 12 year old put Windows 8 on his own laptop by himself and was flying around doing crazy things on it. I think the upgrade headaches for enterprise workspaces is less of a worry and learning curve than we think.
@Harlequin: You're talking about someone "without experience", but people with problem with Win8 are people "with experience".
I myself spent a few hours exploring Win8 to see how to make various things "works". Lots of customization settings have changed locations. If I were responsible to plan system rollout, I can't reasonably expect users handle a new system better than myself.
@Harlequin:There are a lot of "I think"s and not too many "I know"s there.
I KNOW that we decided not to upgrade to Win8 and will be down-grading all pre-installed purchases to Win7.
Our business is overwhelmingly desktop/laptop oriented, running 'traditional' Windows apps.
Service packs don't change the basic way the UI works, and so these don't create the problems as we foresee with upgrading to Win8.
Regardless of any merits that Win8 may or may-not have, at the end of the day, we simply don't consider it worth the cost impact on our business at this point.
That's not to say we won't support Win8 on tablets and WP8 on applicable devices, but this is going to be a trivially small number of devices for us.
As for the increase in user CAL pricing, I'm not fully across this yet, but I don't believe this impacts our current volume agreement until it next comes up for renewal. As I see it, it's MS addressing the way user CALs are being used in the BYOD environment.
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But half of this issue is "new UI" related. The other half seems to be the IT department overwhelmed with upgrades. We saw this with IE6. Tech companies with 80,000 people sitting on IE6 even with IE9 out, because it was too painful to upgrade. Microsoft got to a point we saw last year that they were sending people to those companies to push them into upgrading. Could even be by scaring CTOs with security scenarios
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