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View Thread: Microsoft increases cost of Enterprise products across the board
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    , cheong wrote

    Think about the support cost (manhours) added in switching to Win8 because of the UI change. Rolling it out to organizations with 200+ "average Joe" users is going to be a "support nightmare".

    But you can say the same thing about a large Service Pack. Companies need to deal with things. If you have 200 people in your org, you don't have a systems team with 2 people in it. The team probably has 10 people. I don't subscribe to the point of view that "upgrades" means "nightmares"...