That is true, but..
indeed. Instead of fixing, they are playing the blame game. Countless of knowledgeable people (Windows experts and developers, not the usual anti-MS brigade) hammered them in the past twelve months about the very obvious issues with Windows 8, yet Redmond acted as if the whole town went through a self-hypnosis course. "La la, can't hear you!".
If the shock over the Windows 8 sales is indeed real and unexpected at MS HQ, then I am truly shocked.